Job Description

  • Advice Line: 0344 4994 715
  • Debt Hotline: 07947 899163
  • Energy Advice Hotline: 07949 490785

I can manage my affairs now, thank you.

20 May 2019: Debt Caseworker

Closing Date: 17 June 2019

As one of our qualified specialist Debt Caseworkers you will have experience providing specialist debt and money advice to clients both face to face and on the telephone to help them overcome their debt problems, while working for one of the country's leading charities.

As an experienced Debt Caseworker you will have excellent communication skills, the ability to work in a busy environment and be able to analyse problems in order to provide solutions, often to vulnerable individuals. This is a highly motivated and challenging role, therefore an element of emotional resilience is needed.

None Citizens Advice applicants will be given full training and support to achieve full Citizens Advice advisor competence.

As part of our experienced Debt Team you will have the ability to:-

  • Provide casework covering the full range of Debt issues e.g. Informal arrangements, IVA's, DRO's, Bankruptcy, medical write off's etc.
  • Act on the clients behalf where necessary by negotiating with 3rd parties, drafting letters and making telephone calls.
  • Maintain accurate case records for the purpose of continuity of casework, information retrieval and statistical monitoring.
  • Ensure income maximisation through the take up of appropriate benefits and possible charitable grant awards.

All applicants must complete our application form once your interest in the post has been reviewed.

Job Type: Full-time

Annual Salary: £25,472.00

Job Type: Full-time

Please down load the Application Pack which includes all the relevant information and application form.

Once completed please return by e-mail or post to the e-mail address or postal address as detailed in the application.

Completed applications must be returned by 24th August 2018.

Successful candidates will be notified by e-mail or post of the details of their interview and test, which will take place on Thursday 6th September 2018.



Salary: £25,472

Hours: 37

Click to Download Attached Job Specification

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