South Tyneside Citizens Advice homepage

  • Advice Line: 0344 4994 715
  • Debt Hotline: 07947 899163
  • Energy Advice Hotline: 07949 490785

Without CAB I would have lost everything, they were the only ones who listened and helped me.

Welcome to South Tyneside Citizens Advice

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Full Service of Universal Credit began on 30th May 2018 in South Tyneside. For information and support please call our UC Hotline on 07983295428.


You can access our services in three ways:

1. Bureau 'Drop-In' Advice Sessions

If you need advice or information you can attend our 'drop-in' advice sessions at our offices in South Shields and Jarrow during our opening Advice Times. You will be given a short 'gateway' assessment interview, which will explore your enquiry and assess what your advice needs are.

The gateway assessment will decide which option is best for your needs from the following:-

  1. Simple information provided at the gateway interview
  2. Assisted self-help provided at the gateway interview
  3. An appointment with our generalist advice service
  4. An appointment with our specialist advice service
  5. Referral to a more appropriate agency

2. Telephone Advice

If you are unable to attend the Bureau we may be able to assist you with Telephone Advice depending on the nature and complexity of your enquiry. A call to our telephone advice line will quickly establish the best way to deal with your enquiry.

Telephone Advice: 0344 4994 715. Lines are open Monday to Friday 10:30am to 1:30pm

Debt Hotline: 07947899163

Call charges are comparable with all landlines and included in all 'inclusive' packages.

3. Internet

You can visit the National Citizens Advice website, where you can find information about all the main areas of advice, including: Welfare Benefits, Debt, Housing, Employment, Consumer, Family, etc.

If you are unclear about the information obtained from the website please call our Telephone Advice line where an advisor will be happy to assist you further.

You can also download useful Fact Sheets that gives advice and information on a wide range of subjects.

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Wall of Thanks

As a charity we rely on grants and donations from organisations and individuals who support our work. All donations are gratefully accepted and used to help us provide our free service to others.

If you would like to make a donation please use the collection boxes provided or speak to a staff member.